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What is Corporate Fragrance?

In creating a corporate scent, the need is primarily determined.

There may be needs such as increasing consumption, creating an effect of relaxation and happiness, or increasing reminiscence. Based on the message to be given to the customers, surveys are organized for the target audience of the business. The answers given according to the characteristics of the visitors are collected and a special fragrance creation project is implemented by the fragrance experts.

In today’s increasing competitive conditions, it is seen that companies that make corporate scent management and selection differentiate in the market and are always one step ahead of their competitors. Branding with fragrance is much more than spreading the fragrance in the universe.

Smells are the most important factors on feelings and mood states.

People can live without seeing or hearing, but they cannot live without breathing. Each scent has a different effect on the brain. While the smell of menthol can wake a sleeping person, the smell of vanilla can trigger a deep sleep on the same person with the relaxation it provides. But even more interesting is the effect of scent on reminder. Whether we remember millions of different smells that come to our nose throughout our lives or not, we make a note of it to a center in our brain and we never forget it. A moment that we remember from our childhood can come before our eyes in its most vivid form with a single scent.

When we enter a place, the first thing we notice is the smell of the place. This is how we form our first positive or negative impression of that place. Studies have shown that when a person makes a good impression, their stay in that place increases by 20 percent, which means they are likely to make 70 percent more sales.

Fragrance can attract new customers, increase sales, increase the perception of value, and increase brand awareness and customer satisfaction.

The results are happy customers who remember your brand and linger longer. Academic and industry research reveals that the inclusion of fragrance has a profound impact on how consumers view a brand. The right scent solution can enhance the in-store experience, creating a comfortable and positive environment that helps consumers spend more time in their retail environment and increase consumer spending.

Distributing the right flavor can strengthen your brand identity, create the perfect environment for your customers, employees and guests, and set your business apart from your competitors.

A consulting firm introduced US-based footwear brand New Balance to Chinese customers with its sensory store experience. A nostalgic scent of wood and leather was used to reflect the brand’s heritage and craftsmanship. Customers spent twice as much as similar sized stores elsewhere because the atmosphere started to linger on them. “The longer a customer stays in a store, the more they spend.

Fragrance Marketing; A type of sensory marketing that targets the sense of smell.

Fragrance Marketing is not just about spreading a pleasant scent in a place. It is the art of taking a company’s brand identity, marketing messages, target audience and creating a fragrance that enhances those values.

A scent has the ability to influence behavior and trigger memories instantly. When scent is combined with other marketing cues, it can enhance the brand experience and build a long-lasting connection with consumers.

What is Fragrance Marketing?

Retail spaces have a lot to consider when creating the right environment for the goods and services they sell. Location, decor, employee uniforms, lighting, art, warmth, music, and increasingly scent come together to create an immersive brand experience. Consider some of the most popular retail locations and you’ll see what I mean.

Starbucks : Dark greens and wood décor, chalkboard menus, soft music, and the scent of fresh coffee permeate everything. They also sell food, but it doesn’t smell – it’s by design.

Cineplex : Imagine the entertainment scene in every corner of the building mixed with the smell of popcorn at the cinema (which never tastes the same at home). Their fragrance brand is fresh popcorn. Film participants will see and hear that this is also done, which increases the content of the fragrance.

Lowe’s : When you walk into one of its brightly lit stores, you’re hit with the scent of freshly cut wood. You may never see a single 2×4 cut in the store, but that scent is somehow always there. It’s meant to inspire us to renovate our homes and make them your own.

The combination of visual, tactile and intangible elements in the physical retail space is crucial because these factors can actually influence shopping behavior, which includes purchase intention. Why and how does it work?

Fragrance Marketing: Science

Our brains are sharply tuned to smell. An adult can distinguish 10,000 different scents and generates olfactory neurons every few weeks to keep our bodies in good working order. Unlike our other senses, smell immediately travels through various parts of your brain instead of being processed centrally first.

Knowing the physiology of how we process smell is helpful because it holds answers to the psychology of smells, which is where things get really interesting.

You’ve probably heard that smell is the sense closest to memory. Actually, that turned out to be true. When you smell your morning coffee deeply, the scent of freshly roasted beans darts into areas of the brain responsible for emotional and memory processing. As explained in the video above, other senses don’t work the same way. Smell can therefore trigger a happy memory faster than touching a hot coffee mug or tasting the first sip. .

Scientists argue that there are a number of reasons why smell treats our bodies differently than other senses. From hunting and foraging to finding healthy mates, associating scents with memories that evoke desire, happiness, and even fear are biologically beneficial for humans.

There’s another thing people need to consider when scent is at play: Context is key. Experiments have shown that while odors are important to our animal brain, our highly visual nature can and directly influence our reaction to odors. Sound cues attuning to scents are also important, as we will discuss below.

To understand how important context marketing is to marketing, researchers argue that labeling a scent good or bad is just as important as the scent itself. In one experiment, subjects were asked to inhale the smell of cheese. Those who were said to be cheese were delighted with its smell. But when the researchers told the other participants that the container was filled with vomit (although it was the same cheese), people reacted with disgust. Psychologist Johan Lundstrom concluded that “by changing the label, you can go from extremely positive to extremely negative.”

Why Do Retailers Use Fragrance Marketing?

This wealth of science shows why retailers invest in fragrance marketing. Human physiology and psychology attach great importance to the sense and combine it with deep and positive memories in a positive and quick way; Combine these biological processes with our other senses that add context, and retailers have a recipe for enhancing the positive brand experience mentioned earlier.

Fortunately for retailers, the science behind scent marketing isn’t just academic – large retailers like Nike have found that scent marketing in retail stores ” increases intent to buy by 80% .” In another real-world fragrance marketing experiment, the smell of fresh coffee brewed at a gas station increased coffee sales by 300% .

Fragrances have also been found to entice customers to stay longer and browse more in retail spaces, improve their sense of quality and create a warm sense of intimacy.

The science seems to be backed up by real-world examples of retailers improving conversion rates and consumers going through the sales funnel. Does marking sound like a potential antidote to foot traffic? Let’s review some examples of retailers marketing fragrances and learn from the best.


This particular food chain strategically chooses locations for stores where they can trap their scent so they can smell the fresh cinnamon rolls.

As you get off the subway, you expect to encounter a lot of scents, but it’s usually not as gratifying as a fresh cinnamon bun. Cinnabon stores are particularly enticing, as it’s a pleasure to stop at a station where a franchise is established, and most of the other persistent odors underground are irritating. And true to science, the Cinnabon scent draws memories of that patisserie across the street from my childhood school. Needless to say, I don’t buy from Cinnabon, I often oppose when I have one.

Singapore Airlines

You don’t need to sell food to be successful in scent marketing. Singapore Airlines is a pioneer in practice. The stale air of a pressurized airline cabin isn’t the best-smelling space, as every weary traveler knows. Singapore Airlines recognized this more than 30 years ago and was the first to develop a special scent for spraying on their hot towels. The floral and citrus scent was so popular that the airline gave it a name: Stefan Floridian Waters.

In addition to improving the smell of stale air, Singapore Airlines and other airlines aim to use a calming scent to help reduce anxiety and improve the in-flight customer experience.

How Fragrance Marketing Works

Your shop may not have the Nike or Singapore Airlines resources to produce custom fragrances with the ScentAir industry, but that doesn’t mean you can’t take advantage of the big guys-funded research and development. Read studies that provide tips on how your scents can help attract the right demographic for your products and services. Here are some interesting takeaways from ScentAir research:

  • Well-received ambient scents can positively influence purchasing behavior if the scent matches the products in the store.
  • The opposite is true if the scent doesn’t seem to fit the context of the shop; Consumers may move away from the retail space (so choose a fragrance that makes sense for your brand).
  • Once again, if the scent does not match the gender of the SKUs, the reverse is true. The same study acknowledges that because of this, stores often include different fragrances in various areas of the stores depending on the product focus.
  • Keep the season in mind when creating Scentscapes. Scented stores that remind consumers of Christmas while playing Christmas music in December are producing positive consumer results. There are several things at play, including the right context and using multiple human senses at once to reinforce the brand.


The Monell Center also offers in-depth research on the human senses for retailers interested in further reading on the topic.

Choose Ambience

Our brains subconsciously process odors first, so low-key scents are really high-impact. After choosing a fragrance, consider its place in your retail space as a background element. A subtle scent will reduce customer friction, improve their perception of quality, and tune well into how the human brain processes how it smells.

Some retailers, such as Abercrombie & Fitch and LUSH, argue against the core of this best practice. Both retailers have strong (for some) fragrances in their stores. These brands use a strategy called “billboard scents” because the distinctive scents they choose to associate with their brand come in your face like a billboard. They did this very deliberately, because market research reveals that their target demographics largely don’t fit these scents, but the strategy also has its challenges.

Fragrances are highly subjective, and they can intentionally inundate customers with a scent they don’t like or let an allergic reaction to, turn them away from your shop, or keep up with the streak of boredom/pollution and put a company at risk of facing legal trouble.

For this reason, only a few companies use the billboard scent strategy. If you are a novice seller, it is one of those you should avoid. Professor Spagenberg, from Wash State University’s fragrance research, says: “The smell should stay in the background – pleasant, but not offensive.”

How to Get Started with Scent Marketing Now?

There is enough evidence that scents can help positively influence consumer behavior in retail spaces, and there are enough low-cost/low-risk solutions out there that there is no reason to start experimenting with scent marketing.

Not sure which scent you want to try? Ask your customers! Take a few paper samples and ask your shop visitors to give their opinion.

If you can’t afford a ScentAir machine, well-placed diffusers, oils, etc. It is a cheap and cheerful alternative.

The great thing about starting small is that if you get negative feedback on your first try, it’s easy to change course and pick up another scent.

We wish you to feel the importance of corporate scent marketing/scent marketing and strengthen your brands by taking this information into consideration in your businesses.